FAQ

When new packs are released, thousands of cards can be sold within minutes. In order to deal with this, the system creates a queue to sort through all your orders fairly. This is very common when thousands of NFTs are tokenized one after another. Here is how it works:

• You buy a pack and open it on mobile or desktop, your cards are then revealed.

Please note, if you are able to open the same pack more than once, check your internet connection. It means the system did not get your card data to process and you have to try the process again.

• The platform receives the card data when you successfully open your pack and sends it to the blockchain to tokenise it.

The system knows the order that all the cards were created in. With so many people opening new packs at the same time, your Asset IDs may not even end up back-to-back, especially if you are opening more than one pack!

• The blockchain tokenizes your cards with a unique Asset ID and Serial number and then returns the info to our platform.

This where a queue may form. Even though the blockchain has the information, a bottleneck is created while the information comes back to our platform and syncs up a few certificates at a time. The syncing in our platform may take hours, even though the cards have already been tokenized on our blockchain!

• When platform syncing is complete, the system knows the Asset IDs and Serials of your new cards and emails you the certificates.

You will be able to see your new cards in your collection before you have the emailed certificate.

Although the platform may take hours to catch up with the blockchain, you will likely see the card circulation number increase before you have your own Serials. This does not mean that other people were able to skip ahead of you. It is the platform catching up to our very fast blockchain.

Head to the Store to choose the pack(s) of your choice and click ‘Buy Now’. The pack will be added to your shopping basket. To checkout, go to your shopping basket (indicated in the top right of your screen) and select ‘Checkout’. Follow the instructions to pay with one of the options shown below:

• Paypal
• Coinify
• Credit Card
• vUSD Wallet balance
• Pandaks

It's really that simple.

Once your card packs have been successfully purchased, hit the Open Pack button on the top menu bar to see your unopened pack(s).

To open your packs, select ‘Open Pack’, then click ‘Confirm.’

You can then click on each card to turn them over and see what cards you have received.

After you have checked your cards, you can click the ‘x’ symbol in the top right corner of your screen to return to your remaining packs and open another.

Good luck - we hope you get a great card/frame combo!

Currently, all packs containing ‘alien frame’ cards in the store are limited edition and will only be available until a predetermined number of those packs have sold. That number is publicly announced when the pack goes on sale. After the maximum number of packs have been sold, we will stop producing these packs.

After that point, the only way to acquire these Doctor Who: Worlds Apart card/frame combinations is by trading them on the Marketplace.

The Marketplace is where you can buy and sell specific Doctor Who: Worlds Apart trading cards. You can use the marketplace filters to find your favourite combinations of cards, frames and rarities.

If you want to buy individual cards to complete your deck or expand your collection, you should visit the Marketplace. There you will see all the individual cards that the community have listed for sale. Use the filters to show the different rarities / frames / seasons etc.

Once you have found the card you want, click on the card itself and you will be taken to the card page, here you can see the cards that are for sale (there may be more than one). Each card has a unique serial number and asset ID with differing listing prices placed by the sellers. You can also check if you already own this card by clicking on the ‘Cards’ button.

Select the card you want to purchase by ticking the radius button next to it, then proceed by clicking the ‘Buy’ button. A pop-up will ask you to confirm that you wish to ‘Add to Cart’. This card will then be added to your shopping basket so you can proceed to Checkout and make your purchase.

You can purchase multiple cards in one transaction by purchasing bundles of cards which are available in the Marketplace.

To find bundles of cards, navigate to the Marketplace and click on the bundle button in the marketplace. You will see all of the bundles of cards that the community have listed for sale. Use the filters to show the different names / prices / bundle card quantities.

Once you have found the bundle you are looking for click on the bundle. You will now be taken to the bundle page, here you can see the cards that are for sale as part of this bundle.

Click the Buy Bundle button. You will now be taken to your shopping basket where you can start the checkout process.

To check your current vUSD balance, you can click on the dropdown arrow below your username in the top menu bar. You will see your current vUSD wallet balance and your Pandaks balance displayed there.

To top up your wallet with vUSD you must click ‘View Wallet’ in the dropdown and then choose from a bundle or by entering a specific amount of vUSD to add to your wallet. You may then select one of the following payment methods:

• Paypal
• Coinify (for cryptocurrency payments)
• Credit Card

Virtual USD (vUSD) is a currency which can be used for all purchases on the website but is the ONLY currency you can use when making purchases at the Marketplace.

1 vUSD = 1 USD.

To make a purchase on the marketplace you will need to have enough vUSD in your wallet.

Go to your Collection. Click on the card you want to sell.

To list your card for sale, tick the box next to the card then click sell and add the vUSD price you would like to sell the card for. You can sell individual cards or create a bundle of cards to sell.

You will receive confirmation that your listing is being processed. It can take up to 10 minutes for your card(s) to appear in the Marketplace. You will also receive an email confirmation of your listing.

There is no fee for listing and delisting a card on the Marketplace, but all transactions have a seller side fee of 5%. This fee will be deducted from the final sale price.

For example, if a card is sold for $10.00 on the Marketplace, the seller will receive $9.50, thereby paying the 5% fee.

If you own a Founders Token, then there are no sellers' fees at all!

Once your card has been sold you will receive confirmation of the successful transaction via email. Your vUSD balance will also update with the amount received.

In addition to an email receipt for each purchase or sale, your Store and Marketplace purchase history is also available under ‘Transactions’ found in the dropdown menu below your username.

Yes, you can withdraw cards to an external wallet/address. To do this, navigate to your Wallet via the dropdown menu below your username and then select the ‘Withdraw Cards’ option.

You will then be given the option to choose which card or series of cards that you wish to withdraw AND the blockchain you wish to withdraw them to. You can currently withdraw to Ethereum (ETH), Binance Smart Chain (BSC) and Polygon (MATIC) with more options coming soon.

Please note that different blockchains have varying withdrawal fees.

After you have chosen your card/s for withdrawal and selected a destination chain, you can click Withdraw and await the process. It may take up to a few hours to process depending on which blockchain you have selected as the destination.

The withdrawal of funds takes place via a manual transfer using PayPal. There is a manual review period on all withdrawal requests.

You will need to pass our KYC checks before any funds can be withdrawn from the platform. This is done to keep us financially compliant and to keep you safe. Part of this review is a KYC check. For more information on our KYC checks please click here.

Due to significant demand, you will experience longer than usual wait times to have withdrawals enabled on your DWWA account. We appreciate your patience; our Compliance team is working as quickly as possible to make sure withdrawals are widely available. As soon as withdrawals are enabled on your account you will receive an email from us.

Conditions for withdrawing funds from your DWWA balance are:

Making one withdrawal request at a time

Withdrawing a minimum of USD $50 per withdrawal request.

Withdrawal requests will be charged an associated fee of $15 USD. This is to cover our manual processing costs.

Withdrawal requests are manually reviewed. Please allow 15 working days processing time between submitting a withdrawal request and having the funds deposited in your PayPal account.

To withdraw you funds via PayPal go to ‘View Wallet’ in the dropdown menu below your username and then click on ‘Withdraw vUSD’. You will need to pass our KYC checks before you can withdraw from the site. For more info on our KYC checks please click here.

Once you have passed the KYC check, enter your PayPal account email where the withdrawal funds will be transferred to. You will be sent an email to this account to verify the email address.

Once you have verified your email address, you can enter the amount you would like to withdraw (min $50 vUSD). Click on ‘Withdraw’ and our withdrawals team will be informed of your request.

All transactions are subject to the PayPal transaction fee. These fees vary on your location and are set by Paypal and are out of our control, by requesting the withdrawal you are confirming you accept the PayPal transaction fees. For more information on PayPal's fees visit Paypal.com

If you do not have a USD account in your PayPal account, PayPal will automatically convert the USD amount to your local currency. We have no control over this rate so by confirming the withdrawal you are confirming you accept the PayPal rate.

Due to the requirement of manual processing, please allow up to 15 working days for the withdrawal process to complete.

If your request has taken longer than 15 working days, please contact us at: [email protected]

DWWA uses Onfido to perform Know Your Customer (KYC) checks on users. When you make your first withdrawal from DWWA you will need to pass our KYC check. This is done to keep us financially compliant and to keep you and the community safe.

You may also need to pass this KYC check if your account hits a threshold of financial activity from purchases and sales.

This check involves you uploading photo of a valid government-issued identification, (the type of ID you use will depend on your region, driving licence, passport etc). You will then be asked to take a selfie.

KYC is a one-off process, once you pass the KYC check you will be able to access the withdrawal process.

As part of our commitment to keeping our users safe, the identity check can only be performed through your DWWA account. All identification documents must be submitted through our platform – we do not accept emailed copies of your identity documents for verification.

For more information on Onfido our KYC provider please click here for their support website or here for their Terms of Use.

Click the ‘View Wallet’ button in the dropdown menu below your username and then go to ‘Withdraw vUSD’, at this point you’ll be asked to ‘Verify Now’.

An onfido pop-up will appear on the same page and ask you to begin the process by clicking ‘verify identity’.

You will then need to provide a document with an official photo ID and other documentation to verify your identity.

Although uncommon, an identity check can fail once you complete the process and have submitted your information. Some of the reasons a submission can fail are:

• An expired ID
• A damaged ID
• Dark or blurry photos
• Photos with too much glare
• Mismatched addresses (for example you've moved since your ID was generated)
• If you're unsuccessful in your first attempt at the identity check, don't worry. You can try again.

If you are still unsuccessful in completing your KYC check then please reach out to us at [email protected] and we will work with our partner to help try and resolve the issue.

Here are a few important tips to help make sure your identity check is processed and verified:

• Take a photo of your ID in a well-lit area, free of any glare.
• Make sure that your ID is in focus and fully visible for the photo.
• When taking your selfie, remain still until your photo is captured and displayed on the screen, if you move, the photo will come out blurry.
• If you're photos are routinely coming our blurry, please try using a different device.
• Make sure that the ID you are using is valid and has not expired.

For your own safety, please do not send personal information to us unless asked to do so. We will never ask you to send personal information to any other email address.

An Early Access build of the game is currently available for Founder’s Token holders. A beta version will be available to the Community in the coming months.

The full version of the trading card game will be released in late 2022.

No, it's very possible to win and work your way up the ranks without spending a dollar.

Although some cards are more expensive than others on the Marketplace, a large part of balancing the game is aimed at ensuring you don't need to spend any money to have a highly competitive deck.

Limited to 1963 tokens (the year Doctor Who first aired on TV), owners get access to exclusive perks, discounts and early access to the Doctor Who: Worlds Apart game.

Owners also get access to exclusive areas and social events.

Each token has a unique serial number and no more will ever be made.

No, if you purchase a Founders Token from the Marketplace from another user, you will get all of the discounts/perks EXCEPT the free $245 pack drop.

Not only do Founders Token holders get early access to the game, but their feedback is considered crucial and moulds the future build.

Exclusive invite to Discord channels and other virtual events.

Along the way we will be giving away unique Doctor Who prizes and hosting competitions for Founder Token holders.

One of each core pack will be given to each Founders Token holder.

Instantly get 200% experience boosts when you start playing the game.

You will not be charged any trading fees for all your trades you make on the Marketplace!

Pandaks are earned in a variety of ways through the Doctor Who: Worlds Apart ecosystem and are functionally a mix between referral points, store credit, and in-game currency.

1 Pandak is worth $0.01.

Lord President Pandak was one of the six founders of the Time Lord Society on Gallifrey, thus the Gallifreyan currency was named after him.

You can earn Pandaks several ways:

• Invite a friend and earn 10% in Pandak rewards when they spend.
• Daily login rewards of 10 Pandak

In the future you will be able to earn Pandaks by winning matches and completing missions in the game.

Pandaks can be spent on card packs and other items in our store at the rate of 1 USD per 100 Pandak.

If you have suggestions for the utility of the Pandaks, please write to [email protected] or in our Discord in the #feedback-and-suggestions channel.

NFTs (Non-Fungible Tokens) are the next generation of in-game items and collectibles. These items are tokenized with a smart contract and logged on the blockchain. This allows gamers to buy, sell and trade their in-game items or collectibles to other players with an un-hackable record of ownership. The blockchain gives gamers / collectors full ownership rights and control over their assets. NFTs can be created with rarity established and, in some cases, your digital collectible can become increasingly rare and 'one of a kind' over time, making it very valuable.

Traditionally, the companies that create games also own the items bought and sold within them outright.

So, when you buy in-game items, like a favourite skin in Fortnite, you do not actually own it, you cannot sell it to others and you almost certainly can't use it in other games.

However, creating these in-game items as NFTs gives players real ownership for the very first time. This allows you to sell these items for real money or use them in the Doctor Who: Worlds Apart trading card game or, indeed, other compatible games released in the future.

Not at all. Although cards are stored on a blockchain network, players only interact with the network when they want to withdraw cards. All other events in the game run using industry standard technologies like Unity, allowing gameplay to be seamless.

Non-Fungible Tokens, or NFTs, are digital assets encoded on a blockchain that represent ownership of a unique asset.

All NFTs operate on a blockchain network and all blockchain networks use energy to operate. However, the amount of energy can vary considerably based on the blockchain being used and the steps taken by the company creating the NFTs. Our NFTs use a version of Ethereum technology but built and maintained on a sidechain that is more environmentally friendly.

How much an NFT impacts the environment depends very much on the technology behind the minting process. In 2017, RGG recognized the carbon cost of trading on the Ethereum mainnet and took steps to reduce our carbon footprint for every NFT traded through our network and games. One of the main changes we’ve already made is to establish our own sidechain.

Our sidechain has allowed us to create eNFTs, a more environmentally friendly NFT that use around as much energy for each minting as a standard online Visa transaction, far less than if we were operating on the Ethereum mainnet. This also gives our users no Ethereum gas fees, thereby further reducing energy use.

We have been integrating with Layer 2 networks, such as Polygon, which essentially allow us to handle more of the heavy lifting of a transaction off the energy-intensive Ethereum blockchain.

The Ethereum network will also be moving from a “Proof of Work” to a “Proof of Stake” system within the next year, which will reduce the mainnets energy consumption by as much as 90% overnight.

Read on for more information on our “Game for Earth” eNFTs and our longer-term plan for creating a sustainable NFT ecosystem.